DOES MY HIFICASE COME WITH A WARRANTY?
Yes. We are happy to keep your music investment playing for years to come. Typically we can take care of most issues and cover parts/labor within the first year of use. Buyer will be responsible for any applicable shipping fees required to send the case to our workshop and back.
WHAT IF MY CASE IS MORE THAN A YEAR OLD?
Beyond the initial 12 month timeframe a small fee may be charged for additional repairs/cost of parts. Most repairs cost $40 to $100 in parts and labor. Please note damage to vintage speakers may cost more to replace.
HOW long Do the batteries last?
We typically see 10+ hours of on a single charge. Time of use may very dramatically from 8 hours to 40 hours depending on volume of playback and use of the USB phone charger.
How do I charge the battery?
Battery powered cases come with a battery charger built inside. We use 12V SLA batteries (like mini car batteries) for their durability. NOTE: We also now use lithium ion batteries in our walnut boombox. All cases come with a Smart 3 stage battery charger built to recharge the battery in 8 hours. 99% of all issues stem from dead batteries so we highly recommend leaving your case plugged in and charging whenever possible to extend the overall battery life. Leaving your case plugged in to a wall whenever possible will keep the battery from naturally discharging overtime and save from battery replacement costs down the line. Batteries may need to be replaced if they go extended periods of time uncharged.
HOW DO I REPLACE THE BATTERY IF IT GOES BAD?
We offer free battery replacement within the first year of purchase. After the first year we offer a battery replacement service for $40 plus any shipping costs. This covers the cost to recycle the SLA battery and replace it with a new fresh battery.
WHATS THE RANGE ON THE BLUETOOTH?
We use the latest bluetooth technology for all our cases. Bluetooth 4.0 Apt-X is rated for use up to 30 feet away line of sight. A variety of factors may decrease or increase this range such as walls, other bluetooth devices connected to your device, etc… Bluetooth appears to work best with smartphones in our experience.
I Think my HiFI Case is broken, what should I do?
Shoot us an email at firstname.lastname@example.org with “Support” in the title. We promise we don’t bite 🙂
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